Privacy Policy


Privacy policy 

This privacy policyapplies between you, the User of this Website and Bristol Lido Ltd, the owner and provider of this Website. Bristol Lido Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. 

Please read this privacy policy carefully. 


Definitions and interpretation 

1. In this privacy policy,the following definitions are used: 



collectively all information that you submitto Bristol Lido Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;     


a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);     

Data Protection Laws   

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national
 implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;     


the General Data Protection Regulation (EU) 2016/679;     

Bristol Lido Ltd, or us Bristol Lido Ltd, a company incorporated in England and
 Wales with registered number 05266081 whose registered office is at Lido Oakfield Place, Bristol, Bristol, BS8 2BJ;     

UK and EU Cookie Law   

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;     

User or you any third party that accesses the Website and is not either (i) employed by Bristol Lido Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Bristol Lido Ltd and accessing the Website in connection with the provision of such services; and     


the website that you are currently using,, and any sub-domains of this
site unless expressly excluded by their own terms and conditions.   

2. In this privacy policy,unless the contextrequires a different interpretation: 


a. the singular includesthe plural and vice versa; 


b. referencesto sub-clauses, clauses,schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; 

c. a reference to a personincludes firms, companies, government entities, trustsand partnerships; 


d. "including" is understood to mean "including without limitation"; 


e. reference to any statutoryprovision includes any modification or amendment of it; 


f. the headings and sub-headings do not form part of this privacypolicy. 


Scope of this privacypolicy 

3. This privacy policy applies only to the actions of Bristol Lido Ltd and Users with respect to this Website. It does not extend to any websitesthat can be accessed from this Websiteincluding, but not limited to, any links we may provide to social media websites. 

4. For purposes of the applicable Data Protection Laws, Bristol Lido Ltd is the "data controller". This means that Bristol Lido Ltd determines the purposes for which, and the manner in which, your Data is processed. 

Data collected 

5. We may collectthe following Data, which includespersonal Data, from you: 


a. name; 


b. contact Information such as email addresses and telephone numbers; 


c. financial information such as credit/ debit card numbers; 


d. in each case, in accordance with this privacypolicy. 


How we collect Data 

6. We collectData in the following ways: 


a. data is givento us by you; and  


b. data is collected automatically. 


Data that is given to us by you 

7. Bristol Lido Ltd will collect your Data in a numberof ways, for example: 


a. when you contactus through the Website, by telephone, post, e-mail or through any other

b. when you enter a competition or promotion througha social media channel; 


c. when you make payments to us, through this Website or otherwise; 


d. when you electto receive marketing communications from us; 


e. when you use our services; in each case, in accordance with this privacy policy. 


Data that is collected automatically 

8. To the extentthat you access the Website, we will collect your Data automatically, for example: 


a. we automatically collect some information about your visit to the Website. This i nformation helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequencywith which you access the Website and the way you use and interact with its content. 

b. we will collect your Data automatically via cookies, in line with the cookie settings on your
browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies". 

Our use of Data 

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically,
Data may be used by us for the following reasons: 

a. internal record keeping; 


b. improvement of our products/ services; 


c. transmissionby email of marketing materialsthat may be of interestto you; in each case, in
accordance with this privacy policy. 

10. We may use your Data for the above purposesif we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain
circumstances (see the section headed "Your rights" below). 

11. For the deliveryof direct marketing to you via e-mail, we'll need your consent, whethervia an opt-in or soft-opt-in: 

a. soft opt-inconsent is a specific type of consentwhich applies when you have previously  
engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similarproducts/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out. 

b. for other types of e-marketing, we are required to obtain your explicit consent;that is, you need to take positive and affirmative action when consenting by, for example,
checking a tick box that we'll provide. 

c. if you are not satisfiedabout our approachto marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below. 

Who we share Data with 

12. We may share your Data with the following groupsof people for the following reasons: 


a. our employees, agentsand/or professional advisors- to process bookings or purchases;
in each case, in accordance with this privacy policy. 

Keeping Data secure 

13. We will use technical and organisational measuresto safeguard your Data, for example: 


a. access to your account is controlled by a passwordand a user name that is unique to you. 


b. we store your Data on secure servers. 


c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology. 

14. We are certified to SOC 2. This familyof standards helps us manage your Data and keep it secure. 

15. Technical and organisational measures include measuresto deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us
know immediately by contacting us via this e-mail address: 

16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses. 

Data retention 

17. Unless a longerretention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 

18. Even if we delete your Data, it may persiston backup or archival media for legal,tax or regulatory purposes.  


Your rights 

19. You have the following rights in relationto your Data: 


a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify,update or deletesuch information. If we provideyou with access to the information we hold about you, we will not charge you for this, unless your
request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. 


c. Right to erase - the right torequest that we delete or remove your Data from our systems. 


d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it. 

e. Right to data portability - the right to request that we move, copy or transfer your

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. 

20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consentis our legal basis for processing your Data), please contact us via this e-mail address: 

21. If you are not satisfied with the way a complaintyou make in relation to your Data is handledby us, you may be able to refer your complaint to the relevant data
protection authority. For the UK, this is the Information Commissioner's Office
(ICO). The ICO's contact details can be found on their website at 

22. It is importantthat the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. 

Links to other websites 

23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extendto your use of such websites. You are advised to read the privacy policyor statement of other websites prior to using them. 

Changes of business ownershipand control 

24. Bristol Lido Ltd may, from time to time, expand or reduce our businessand this may involve the sale and/or the transfer of control of all or part of Bristol Lido Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of
this privacy policy, be permitted to use the Data for the purposes for which it
was originally supplied to us. 

25. We may also disclose Data to a prospective purchaserof our business or any part of it. 

26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.  



27 This Website may place and access certain Cookies on your computer. Bristol Lido Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. BristolLido Ltd has carefully chosenthese Cookies and has taken steps to ensure that your privacy is protected and respected at all times. 

28. All Cookiesused by this Website are used in accordance with current UK and EU Cookie Law. 


29. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Bristol Lido Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placingof Cookies; howevercertain features of the Websitemay not function fully or as intended. 

30. This Website may place the following Cookies: 


Type of Cookie   


Strictly necessary cookies   

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.   

31. You can find a list of Cookies that we use in the Cookies Schedule. 


32. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details,please consult the help menu in your internet browser. 

33. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limitedto, personalisation settings. 

34. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidanceprovided by the developer of your internet browser if you are unsure about  adjusting your privacy settings. 

35. For more information generally on cookies,including how to disable them, please refer to about You will also find details on how to delete cookies from your computer. 


36. You may not transfer any of your rights under this privacy policy to any other person.We may transfer our rightsunder this privacypolicy where we reasonably believe your rights will not be affected. 

37. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 

38. Unless otherwise agreed,no delay, act or omissionby a party in exercising any right or remedywill be deemed a waiver of that, or any other, right or remedy. 

39. This Agreement will be governedby and interpreted according to the law of Englandand Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. 

Changes to this privacy policy 

40. Bristol Lido Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be requiredby law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. 


You may contact Bristol Lido Ltd by email at 



41. This privacy policywas created using a documentfrom Rocket Lawyer ( 

25 May 2018  


Below is a list of the cookies that we use. We have tried to ensure this is completeand up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know. 

Strictly necessary 


We use the following strictlynecessary cookies: 


Description of Cookie   


Necessary cookie   

cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics